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AEP is a full-service provider of electric utility
services, literally from the bus bar at the generating
station to the electric meter. Those services
include distribution and transmission equipment
servicing and construction, purchasing, diagnostic
evaluation, testing and repair of transformers
and meters, line mechanic training and all phases
of customer care and service, including call center
service, customer accounting and revenue collection.
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With
186,000 miles of overhead and underground distribution
lines, nobody knows distribution like AEP. Chances
are, the same experienced employees who plan,
build and maintain AEP’s extensive distribution
system can provide the solutions you need. Contact
us about AEP’s range of services including:
- Overhead
and underground design, construction and improvement
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Planning services, including load forecasting
and system analysis
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Equipment failure, diagnostic testing and repair
services
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Line mechanic training – apprentice to
journeyman
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High-voltage equipment evaluation, refurbishment
and repair
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Vegetation management with customized line clearance
programs
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Joint use pole inventories and negotiated contracts
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Service restoration management or assistance
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Wireless telecommunications via AEP’s
800 MHz radio system
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AEP
has long been considered the world’s pioneer
in transmission technology. AEP now operates some
38,000 circuit miles of transmission lines, connected
at 277 locations with other power delivery providers
in 11 states. You can put AEP’s experienced
transmission employees to work for you. Contact
us about AEP’s range of services including:
- Turnkey
project engineering, procurement and construction
- Transmission
dispatching
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Substation construction
- Asset
management consulting and services
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Customized station maintenance schedules
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Emergency response including leasing & installation
of mobile substations
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Load system planning and improvement consulting
services
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Equipment specifications
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Protection and control installation, testing
and check-out
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Utilization and capacity analysis
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Relay calibration and coordination studies
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Power quality trouble shooting and solution
recommendations
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Mobile transformer testing and installations
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Accident investigation and analysis
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Live-line maintenance through 765 kV
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Inter-connective meter design and installation
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Let
AEP’s volume-purchasing power, extensive
in-stock inventories, warehousing and delivery
infrastructure supply your needs. Virtually all
AEP materials are purchased directly from manufacturers,
which means we can pass along significant savings
to you. As a result, we can offer you favorable
prices on commodity items such as cable, poles
and transformers. Contact us about AEP’s
range of procurement services including:
- Volume
discounts by combining your annual requirements
with AEP orders
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All procurement, contract negotiations and expediting,
as required
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Just-in-Time delivery, minimizing your warehousing
and delivery work
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Emergency and storm restoration with large fleet
response
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Project-specific bidding, packaged job supply
“kits” and on-site delivery
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AEP’s
diagnostic professionals have extensive experience
and resources to evaluate, test and repair your
equipment to national and factory standards. Contact
us about AEP’s range of testing services
including:
- Transformer
testing – oil and gas analysis, power
factor, infrared
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Underground cable defect identification
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Meter testing
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Relay calibration and trip testing
- Extensive
electrical, civil and environmental testing
resources
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AEP
offers your employees a variety of comprehensive
training programs to teach the complex skills
and knowledge required to operate and maintain
valuable systems and equipment. With more than
200 distribution and transmission training topics
available, AEP can customize programs for your
specific requirements. Contact us about AEP’s
training programs including:
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Distribution line mechanic training –
apprentice to journeyman
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Station mechanic training – basic, intermediate
and advanced
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Meter/measurement classes – A, B &
C technician classification
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OSHA safety training for Subparts 1910,137 and
1910.269
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Utility fleet mechanic modules in cooperation
with The Ohio State University
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Whether
it’s account information, service-related
issues or questions about a power outage, consumers
today expect quality customer care. Now you can
put AEP’s extensive billing infrastructure
and established call center network to work for
your customers. AEP’s 700 call center associates
are highly trained to handle your customer’s
calls 24/7 or on the schedule that suits your
needs. Contact us about AEP’s customer care
services including:
Call
Center Services
- Open
and close accounts
- After-hours
response or coverage 24 hours a day
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Outage and trouble response
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Payment arrangements
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Consolidated billing
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Billing
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Provide your member or customer information
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Ability to handle hearing, sight-impaired
and foreign-language callers
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Dispatching
Billing
& Account Operations
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Routine billing
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Special contract billing and consolidated
billing
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Braille and other special-handle bills
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Account maintenance
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Order processing
Revenue
Collection
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Meter reading – electric, water, gas
and propane
- Investigation
and meter verification
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Collect delinquent accounts
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Read new accounts and close accounts
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Disconnect & reconnect customers
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Investigate possible energy theft
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See more information about the resources
you can tap into at AEP.
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